Refund policy
Return and Exchange Policy
If the received purchase does not meet your expectations:
- Within 14 days after receiving the goods, contact us by email at vide3@latnet.lv;
- The product must be sent to the Omniva parcel machine at the “Spice” shopping center (Riga), indicating the recipient phone number: 29424120;
- The product must be new, unused, and in its original packaging;
- Return shipping costs are covered by the Buyer;
- After receiving and inspecting the product, we will refund the purchase amount within 5 business days using the same payment method used for the purchase (card or bank account);
- Initial shipping/delivery costs are not compensated or refunded.
If the product is defective:
- Within 14 days, you may exchange it or receive a refund;
- Information about the defect must be sent by email to vide3@latnet.lv, including a description of the defect and photos of the received product;
- After receiving confirmation from the Seller, the product must be sent to the Omniva parcel machine at the “Spice” shopping center (Riga), indicating the recipient phone number: 29424120;
- The Seller will provide a return code for the shipment;
- After receiving and inspecting the product, we will refund the full purchase amount within 5 business days using the same payment method used for the purchase (card or bank account);
- Initial shipping/delivery costs are compensated and refunded if the entire order is returned in its original full quantity.